Account access
Check that you are using your organization’s current sign-in link and work email. If access still fails, tell us the affected account and the exact error—never send your password.
Support / help for active client teamsClear help.
Clear help.
No mystery queue.
For active Rivetline engagements, use the guidance below or send a structured request. We aim to acknowledge standard requests within one business day.
Getting oriented
We can help with first-use questions, role setup, workflow walkthroughs, and where to find team guidance. Ask your project contact if a live walkthrough is more useful.
Report a problem
Include what you expected, what happened, when it occurred, the page or task, and steps to reproduce. Avoid attaching personal or confidential records.
Send a support request
Standard inquiries are acknowledged within one business day. Resolution time depends on the issue and its dependencies.
Urgent production issue?
Clearly mark the subject line “URGENT PRODUCTION ISSUE” and include impact, affected users, and a safe way for us to reproduce it. Do not include passwords, payment data, or sensitive customer records.
Clearly mark the subject line “URGENT PRODUCTION ISSUE” and include impact, affected users, and a safe way for us to reproduce it. Do not include passwords, payment data, or sensitive customer records.
For immediate account safety concerns, contact your organization's system owner as well as your Rivetline contact.
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Not sure where to begin?
Browse the FAQ for project and product guidance or contact us about a new engagement.